July 14, 2024
Microsoft and ServiceNow at Data 2024: Introducing generative AI innovation

We’re within the midst of a significant platform shift the place AI has emerged as a transformative pressure that’s redefining productiveness within the office. This evolution compels organizations to embrace new applied sciences that not solely improve effectivity but in addition foster innovation and champion accountable design. That’s why Microsoft is proud to companion with ServiceNow, a frontrunner in digital workflows and generative AI, to create seamless and powerful experiences that empower each group on the planet to attain extra.  

Collaboration and integration with ServiceNow at Data 2024

I had the chance to have fun the outcomes of this partnership at Data 2024, ServiceNow’s flagship occasion that introduced collectively 20,000 world enterprise leaders, IT professionals, companions, and builders. Throughout this time, business professionals from each Microsoft and ServiceNow mentioned how we’re becoming a member of efforts to spice up collaboration, enhance effectivity, and streamline enterprise processes by integrating generative AI options. It was an honor to even have Microsoft Chief Government Officer Satya Nadella be part of the keynote, the place he expressed gratitude for the progress we’ve made on this partnership and enthusiasm for future innovation.

Since 2019, as companions, Microsoft and ServiceNow have been collectively innovating to carry the most effective of the Microsoft Cloud and the ServiceNow platform to enhance buyer and worker experiences. We have now delivered over 100 pre-built integrations that present our mutual prospects with the power to confidently plan, scale, and handle cloud adoption and their digital transformation initiatives.

For example of this dedication, we lately migrated our internal ServiceNow instances to Azure, introducing better interoperability between our platforms. Our mutual prospects also can procure ServiceNow on Azure by way of the Azure Marketplace, and streamline procurement in opposition to their present Azure dedication. This strategic collaboration, which mixes the facility of ServiceNow’s enterprise transformation capabilities with Azure’s cloud infrastructure, has ushered in a bunch of recent and thrilling options to speed up cloud worth, improve worker experiences, and invent new AI use instances. It was a privilege to witness the disclosing of a kind of options at Knowledge 2024—a brand new connection between the ServiceNow platform and Microsoft Copilot. With this integration, organizations can now entry top-tier generative AI fashions throughout the pure circulation of their work.

Why have one when you would have two highly effective generative AI assistants?

Take into consideration how useful it will be if workers had entry to round the clock assist to repair issues and maximize productiveness. That is the imaginative and prescient we’re realizing by combining ServiceNow and Microsoft AI assistants to boost worker selection and adaptability. The ensuing ServiceNow Now Assist and Microsoft Copilot integration permits generative AI experiences to coexist throughout the similar ecosystem. The Now Platform is broadly used for IT administration, safety operations, discipline service administration, compliance, HR, and workflow automation. Now, each ServiceNow and Microsoft prospects can profit from clever assist utilizing pure language—contained in the Now Platform or Microsoft 365.

This new integration lets customers profit from digital assistants on each platforms with out leaving their workflows. For instance, when a purchaser initiates a purchase order order for workplace provides, Copilot generates the acquisition order utilizing easy prompts. It then palms it off to Now Help to finalize inside ServiceNow. The customer can transfer rapidly by way of the ordering course of with out switching platforms or packages. Whichever AI assistant is aware of the reply will reply, unlocking a newfound stage of effectivity and eliminating context switching.

To discover different AI-based enhancements to the Now Platform, watch the demo under:  

Generative AI is a private initiative that’s driving inside worth

How are ServiceNow and Microsoft seeing worth with generative AI? I had the chance to discover this query and extra with Nalina Athyantha, Senior Vice President of Enterprise Area Advertising at ServiceNow. Responding to the latest announcement of the ServiceNow platform and Microsoft Copilot integration, Nalina and I have been in a position to present context for these new developments within the partnership and share extra about the place this alliance is headed. Throughout our dialog, we mentioned the significance of upleveling worker experiences by streamlining workflows and eliminating redundancies with AI. I used to be impressed to listen to how ServiceNow itself is reaping the advantages of AI by embedding these capabilities into the methods their workers use every day. The group has already noticed a $10 million greenback discount in prices with a notable enhance in productiveness. By enabling seamless AI-assisted experiences with Now Help and Microsoft 365 purposes, each ServiceNow and Microsoft are seeing the impression firsthand by way of the lens of our respective organizations. And we’re excited to increase that worth to our shared prospects, too.

Watch the video under to listen to my whole dialog with Nalina:

We’re proud to be innovating alongside pioneers like ServiceNow

I wish to lengthen a honest because of ServiceNow on behalf of Microsoft for recognizing us as their 2024 Innovation Associate of the 12 months in addition to the 2024 Construct Associate of the 12 months. The latter award was significantly significant because it commends our joint effort in creating and delivering seamless consumer experiences on the Now Platform and Azure.

We imagine that we will obtain extra by collaborating with ServiceNow. That’s why we appreciated the prospect to embrace the educational side of Data 2024 and present others how they’ll profit from integrating ServiceNow into their Microsoft ecosystem. Our crew at Microsoft led two classes through the occasion that helped attendees delve deeper into ServiceNow on Azure. Reenu Saluja, a World Associate Know-how Strategist inside Microsoft’s Business Associate Resolution Group, and Stephen Bidgood, an Advisory Resolution Marketing consultant at ServiceNow, walked contributors by way of a dwell Q&A that offered a technical overview of AI, safety, and trendy work. This interactive format allowed for an enticing studying expertise that was equally enriching on either side. Whereas I mentioned the worth of ServiceNow and the Microsoft Cloud, innovating collectively and exploring the combination alternatives.

a group of people posing for a photo in front of a carnival ride
Microsoft crew accepts the award as ServiceNow’s 2024 Innovation Associate of the 12 months and 2024 Construct Associate of the 12 months.

The digital transformation journey continues

The ServiceNow Knowledge 2024 occasion highlighted how Microsoft and ServiceNow can assist organizations of all sizes speed up their cloud transformation with generative AI. We’re enthusiastic about the way forward for AI innovation that Microsoft and ServiceNow can allow collectively.

For a extra in-depth have a look at the newly introduced integration and to study extra about Microsoft and ServiceNow’s partnership, learn our weblog “Innovation Unleashed: ServiceNow and the Microsoft Cloud.”