06 March 2023
A number one South African MSP who catered to native African companies and wanted to shortly ramp up their help groups throughout Covid once they had a big inflow of recent shoppers.
The consumer wished to ramp up their groups with a 24×5 help group with skilled expertise in Microsoft 365 shortly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Change On-line, Energetic Listing, SharePoint, Groups, and Admin Middle administration. The consumer was on a vital path to setup the group in lower than 1 week.
The consumer wished to have the sources to be interviewed, ramped up, and onboarded in 1 week. The consumer’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and help system understanding. Moreover, the consumer wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments similar to ShareGate and Mover. Additional, the consumer was ISO 27001 licensed and required their vendor to satisfy the necessities for his or her buyer’s safety.
Star Data is a ISO 27001: 2013 licensed group with its experience in organising digital groups with licensed and extremely skilled distant builders helped the corporate to construct a group of full-time distant sources to help consumer’s 24×5 help necessities.
Star Data organized sources for Microsoft applied sciences and shortly ramped up on further applied sciences together with JIRA and Datto and had your entire group onboard inside 5 working days. This enabled the consumer to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.
Additional, Star Data supported the consumer with a devoted account supervisor that ensured the sleek cohesion of Star Data’s distant group to mix in with the consumer’s group tradition. Thus, Star Data grew to become an prolonged arm and the consumer was in a position to efficiently arrange their offshore growth heart inside a really quick time frame beneath the focused finances.