February 23, 2024

Liang Ma | Software program Engineer, Core Eng; Wei Zhu | Software program Engineer, Observability

Flow map: Pinterest app to JSON logs batch to Logservice — a batch logging endpoint (/log) that handles perf logs, device info(Android) and new JSON log type to json messages to Singer to Pub/Sub with arrows to Logstash, Merced and Other analytics tools. Logstash goes to Open Search. Open Search goes to OpenSearch Dashboards and Metric generator to Statsboard. Merced goes to S3/Hive.

In early 2020, throughout a crucial iOS out of reminiscence incident (now we have a blogpost for that), we realized that we didn’t have a lot visibility of how the app is working or a very good system to search for for monitoring and troubleshooting.

At the moment, on the consumer facet, there have been just a few methods for logging of their every day work:

  • Context logging: constructed for logging and reporting impressions or something associated to enterprise, thus a time crucial and first-class endpoint. Builders have to explicitly outline keys that might in any other case be rejected by the endpoint. Some corporations name it “analytics logging.”
  • Misc: logging to a neighborhood file on disk, and even logging to a crash monitoring service as an error sort.

The issues are:

  • Not all logs fall into these classes, and folks typically abuse sure varieties of logging
  • None of those instruments present a great way to visualise or combination. For instance, builders have to make code modifications to populate info like “what the metric seems like on app model A, on machine B, and below community sort C”
  • There isn’t a system that may simply monitor logs in a real-time means, to not point out arrange real-time alerts with log-based customized metrics.

We determined to create an end-to-end pipeline with the next traits:

  • It’s constructed with the least resistance: log payload is schemaless and versatile, mainly key-value pairs. That’s one of many causes we name it JSON logging.
  • It’s prepared to make use of logging APIs on every platform
  • Builders don’t want to the touch any backend stuff
  • It’s simple to question and visualize logs
  • Performs in real-time!

With these in thoughts, the next key design selections have been made:

  • The logging service endpoint will deal with logs validating, parsing, and processing.
  • Logs might be endured in hive, thus supporting any SQL-based queries.
  • A single and shared Kafka matter might be used for all logs going by means of this pipeline.
  • It’s built-in with OpenSearch (Amazon’s fork of Elasticsearch and Kibana) as an actual time visualization and question software.
  • It will likely be simple to arrange real-time alerting with log-based customized metrics.

Excessive degree

Flow map: Pinterest app to JSON logs batch to Logservice — a batch logging endpoint (/log) that handles perf logs, device info(Android) and new JSON log type to json messages to Singer to Pub/Sub with arrows to Logstash, Merced and Other analytics tools. Logstash goes to Open Search. Open Search goes to OpenSearch Dashboards and Metric generator to Statsboard. Merced goes to S3/Hive.
Determine 1 — structure of the logging pipeline

Schema

Consumer facet service integration will present the metadata, and builders simply want to supply the title of the log and precise log payload. Nothing else is required.

A pattern payload

 “name” = “network_metrics”; //required, set by users “timestamp” = 2022121512345; //required, set by pipeline “metadata” =  //required, set by pipeline “app_version” = “8.40”; “os_version” = “14.0”; “device_model” = “IPHONE11,2; “build_type” = “Production” // “OTA”, “Development”, “Alpha”, etc “network_type” = “wifi” // or “cellular” “country” = “United States”; “platform” = “Android”; … ; “payload” =  // users reported payload will appear here ; ;

Visualize and question

Visualization of logs on Opensearch is comparatively easy following the self-service steerage offered for this pipeline. Additionally, builders can use SQL question and another question/visualization instruments which can be supported by this pipeline to question.

Example on how to visualize network metrics in real-time with six separate graphics: mobile_json)log::platforms, mobile_networking::host, mobile_json_log::total_count_timeline, mobile_networking::req_num_by_ver, mobile_networking::request_latency, and mobile_networking::status.
Determine 2 — a pattern dashboard of community logs from each iOS and Android apps

Actual-time alerting

Log-based metrics are a cost-efficient approach to summarize log knowledge from your complete ingest stream. With log-based metrics, customers can generate a depend metric of logs that match a Lucene question. For extra superior use circumstances, customers can generate metrics from an OpenSearch time period aggregation question to dissect log knowledge throughout completely different dimensions.

Example on how to create a log-based metric. “Succeeded. Metric Name: es.mobile_json.story_pin_by_event_type. Query Name: name: story_pin_creation_event AND metadata.build_type:Production. Index Name: mobile_json_log. Begin: -30mins. End: -5min. Term Aggs (optional) Field: payload.eventType.key. Tag Key: event_type. Size: 10. Order: desc. Field: metadata.platform.key. Tag Key: platform. Size: 10. Order: desc.”
Determine 3 — instance: the best way to create a log-based metric

Log-based metrics can be utilized to construct dashboards and real-time alerts:

Title of Tab: ES Mobile JSON Story Pin Event. sum_aggregator: zimsum:1m-avg-none. Two Stratsboards with red lines and dots titled “iOS story pin event SR” and “Android story pin event SR”.
Determine 4 — instance: a real-time alerting arrange primarily based on the log-based metric, on Statsboard

Since this pipeline was constructed up with none actual push, builders have been proactively adopting this logging system primarily for:

Consumer visibility

  • Networking metrics and crash metrics so that they know higher how the purchasers carry out and get that consumer facet indicators to the topline Pinner Uptime metric
  • Efficiency perception, corresponding to info offered by iOS MetricKit
  • Customized error reporting, corresponding to exceptions, mushy errors, and assertions that have been beforehand both not reported or reported someplace and didn’t have a very good software to research

Product floor/characteristic SLA

  • Some product groups leverage this method to report product characteristic well being, corresponding to Pin creation outcomes, to allow them to monitor success/failure charges in real-time. This typically catches points means sooner than the same old every day metric aggregation, and it’s particularly helpful for points that API facet monitoring wouldn’t alert straight away.

Developer logs

  • Builders like to make use of this pipeline to achieve visibility of sure logic or code paths on manufacturing, e.g. “has this code ever run?,”, “how typically does this occur?”, and lots of related questions that nobody can reply besides the info.
  • Builders add logs to assist troubleshoot odd bugs which can be very laborious to breed domestically or points that solely happen on sure machine fashions, OS variations, and so forth.

Actual Time alerting

  • Due to the convenience of reporting and alerting setup, product groups typically use that only for the sake of real-time alerting.
  • On the Opensearch facet, create sub-level indexes by title, which may increase question efficiency and in addition higher isolate logs
  • Discover the alerting operate offered by Opensearch

Acknowledgements: large because of Stephen Blanco, Darren Gyles, Sha Sha Chu, Nadine Harik, Roger Wang, and our knowledge & infra crew for his or her contribution, suggestions and assist.

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